Privacy & Security
Your personal data is extremely sensitive and valuable to us. 18500 never sells your information to third parties. Read this policy to learn what data we collect, why we collect it, and how we keep it safe.
Core Security Principles
Six core commitments that keep your information safe at all times.
Every transaction and piece of personal data is secured with 256-bit SSL encryption. No third party can access this information.
18500 never sells your personal information to advertisers or third parties. This is an absolute and unchanging policy.
You can request to view, correct, or delete your data at any time. We will respond within 48 hours.
Your data is stored on ISO 27001-certified servers, protected by multiple layers of security to prevent unauthorised access.
18500 only collects data that is genuinely necessary to provide our services. We never ask for information we don't need.
In the event of a data breach, we will notify all affected members within 72 hours and take the necessary steps.
This Privacy Policy applies to 18500 (www.18500.ws) and its mobile application. By using any 18500 service, you agree to the terms set out in this policy.
We understand how valuable your personal information is to you. That's why 18500 has been built on a "Privacy First" principle from day one — the security of your data is our top priority in every technical decision we make.
This policy is written entirely in English to ensure every user in Bangladesh can understand it clearly. If any part is unclear, please reach out to us at support@18500.ws.
18500 collects three types of data. The purpose of each type is clearly explained below:
During payment processing, transaction confirmation details are received from bKash or Nagad solely to verify the validity of the transaction.
18500 never stores your bKash or Nagad PIN, bank password, or full card number. If anyone asks you for this information, it is fraud.
Data collected is used solely for the following purposes:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Mobile Number | OTP verification, support communications | Contract fulfilment |
| Date of Birth | Age (18+) Verification | Legal Obligation |
| Payment Number | Deposit & Withdrawal Processing | Contract fulfilment |
| IP Address | Fraud Detection | Legitimate Interest |
| Usage Data | Platform Improvement | Legitimate Interest |
| NID Information | Identity Verification (when required) | Legal Obligation |
Your data is never shared with third parties for marketing or advertising purposes. 18500 may occasionally send you SMS updates about new offers — contact support anytime to opt out.
18500 strictly limits data sharing. Your information is not shared with anyone except in the following circumstances:
18500 never shares your data with advertising companies, data brokers, or other betting platforms. That is our commitment.
18500 uses three types of cookies — small text files stored in your browser:
| Cookie Type | Purpose | Can it be turned off? |
|---|---|---|
| Login Sessions & Security | No (required for service) | |
| Remembering your language preference and settings | Yes | |
| Platform usage statistics | Yes |
To disable cookies, adjust your browser's cookie settings. Note that disabling essential cookies may cause 18500 to function incorrectly.
18500 has implemented multiple technical and procedural measures to protect your data:
18500's security standards are on par with Bangladesh's leading banks. Both your funds and personal information are protected at the highest level.
As an 18500 member, you have the following rights over your personal data:
You may request a copy of your personal data we hold at any time.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data after your account is closed.
You can request that we stop using your data for specific purposes.
You can request a copy of your data in a machine-readable format.
You can object to the processing of your data for specific purposes.
To exercise these rights, email us at support@18500.ws. We will respond within 48 hours. Please note that certain data may need to be retained for a specified period due to legal obligations.
18500 does not retain data longer than necessary. Retention periods vary depending on the type of information:
Once the retention period expires, data is securely and permanently deleted. Complete removal from our servers may take up to 30 days.
18500 is strictly off-limits to anyone under 18. We never knowingly collect personal data from minors.
If a parent or guardian believes their child has used or is using our platform, please contact support@18500.ws immediately. We will close the account and permanently delete all associated data.
Date of birth verification is mandatory at registration. Providing a false date of birth violates our Terms & Conditions and will result in account closure.
18500 may update this Privacy Policy from time to time. When changes are made:
Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree with the new policy, you may request to close your account.
For any privacy-related questions, requests, or complaints:
We take privacy matters with the utmost seriousness and will respond to any concerns you have promptly and honestly.
Frequently Asked Questions
18500 respects your privacy above all else. Register with confidence and enjoy the best betting experience in Bangladesh.
For 18+ only. Please gamble responsibly.